We put our energy into updates that make the Eneco app more stable and user-friendly.
Don't want to miss anything? Then make sure that you automatically receive updates.
Do you have feedback or questions about the app? Let us know via chat! You will get answers to your questions there 24/7.
We put our energy into updates that make the Eneco app more stable and user-friendly.
Don't want to miss anything? Then make sure that you automatically receive updates.
Do you have feedback or questions about the app? Let us know via chat! You will get answers to your questions there 24/7.
We put our energy into updates that make the Eneco app more stable and user-friendly.
Don't want to miss anything? Then make sure that you automatically receive updates.
Do you have feedback or questions about the app? Let us know via chat! You will get answers to your questions there 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
We put our energy into updates that make the Eneco app more stable and user-friendly.
Don't want to miss anything? Then make sure that you automatically receive updates.
Do you have feedback or questions about the app? Let us know via chat! You will get answers to your questions there 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
- The app has new Next Best Actions. Is there something you can take action on? Then you will see it automatically on the dashboard. If no action is needed, we won't show a Next Best Action either. This way, you keep control of the level of your energy bill.
- Another few optimizations to make the app more stable and user-friendly.
- Do you have any feedback or questions about the app? Let us know through the chat! There you will get answers to your questions 24/7.
Various bug fixes & improvements.
Do you have feedback or questions about the app? Let us know via chat! We will answer your questions there 24/7.
- The eye wants something too! In the case of negative positions due to energy tax refund or return, the circle on the dashboard remained empty. Visually not so nice. So we've improved that now.
- Beginning of the month? Then you usually see no consumption for 1 or 2 days…. That is not a bug, we have not yet received any data from the network operator. You will then see the message > Your consumption data for this month is not yet available. Try again tomorrow.
- What is the difference between your monthly budget and your monthly payment amount? Read more about it in the app. Go to your dashboard and tap the i sign.
- Reducing (and increasing) your monthly payment amount is limited. We clearly state the amount to which you can reduce your monthly payment. This way, we prevent you from having to pay a lot more on your annual bill.
We have added the current month at Consumption. Want to see your daily, weekly, monthly or hourly usage? Tap the consumption of this month under Consumption and you will immediately come to your most current meter readings (the graphs).
We've fixed an issue where logging in didn't always work!
We have made some technical adjustments when registering your Eneco account.
Bug - users with Android 9 and below could not use the app after release 7.4.1
Bug fixed - app could crash on devices with Android 5 or 6
We have made some technical adjustments to improve the user experience.
We have made some technical adjustments to improve the user experience.
We have made an optimization when creating a new password. Tip: regularly create a new password.
The heating season is upon us again. Reduce your gas bill with a hybrid heat pump. Curious about the possibilities for your home? View the advice calculated based on your home in the app!
Customers with Eneco KetelComfort can now see in the app when the boiler was last serviced. And when the next service is scheduled. And do you want to change the maintenance appointment later? Then you can easily make a new appointment in the Eneco app. Is KetelComfort something for you? Take the boiler test in the Eneco app!
Customers with Eneco KetelComfort can now see in the app when the boiler was last serviced. And when the next service is scheduled. And do you want to change the maintenance appointment later? Then you can easily make a new appointment in the Eneco app. Is KetelComfort something for you? Take the boiler test in the Eneco app!
We have made text changes and optimizations.
- We've made a change to contact preferences. You are in control of which messages you receive from us. Look for your contact preferences at Arrange in the app.
- As of 1 July, the subscription costs for Ketelcomfort will change.
We've fixed a bug
We like to go the extra mile for our loyal customers. That is why there is now Eneco HappyPower®. That's green energy as a gift for you from Eneco. In the app you can indicate when you want to receive HappyPower. You can also see exactly how much you have consumed during your HappyPower hour. We will first roll out HappyPower to a small group of customers. Later on, more customers will receive HappyPower. When you get it, remains a surprise :-)!
We have fixed a number of bugs again. Thanks for reporting!
We have fixed a number of bugs again. Thanks for reporting!
We have fixed a few bugs. Thanks for reporting!
We have adjusted the mandate text, for this we ask for your permission. If you agree with the new mandate, we can also advise you on how to save or take sustainable steps.
We have also fixed a few bugs.
We have fixed a bug where the app crashes on startup, this happens on phones with old Android software. Sorry for the inconvenience!
We've fixed a few minor bugs. Thanks for reporting!
The app has now become even more personal:
- Is it time to report your meter readings? Or are you eligible for an extension? We ensure that the best action is ready for you, at the right time with the right message.
And also a bug fix.
- Period week added to the usage graph
- Various bug fixes
Don't have a smart meter (yet)? Adding meter readings for insight has become even easier and you can set a reminder if desired. The start screen has also been adjusted to access frequently used functions more quickly.
Furthermore:
- Payment arrangement fixes
- Various bug fixes
Don't have a smart meter (yet)? Adding meter readings for insight has become even easier and you can set a reminder if desired. The start screen has also been adjusted to access frequently used functions more quickly.
Furthermore:
- Show breakdown details by month and week level
- Breakdown home screen last 30 days
- Fixed problem when logging in
- Chat on usage
- Various bug fixes
Don't have a smart meter (yet)? Adding meter readings for insight has become even easier and you can set a reminder if desired. The start screen has also been adjusted to access frequently used functions more quickly.
Furthermore:
- Adjusting meter readings
- Various bug fixes
Don't have a smart meter (yet)? Adding meter readings for insight has become even easier and you can set a reminder if desired. The start screen has also been adjusted to access frequently used functions more quickly.
Furthermore:
- Show breakdown details by month and week level
- Breakdown home screen last 30 days
- Problem solved when logging in
- Chat by usage
- Various bug fixes
Don't have a smart meter (yet)? Adding meter readings for insight has become even easier and you can set a reminder if desired. The start screen has also been adjusted to access frequently used functions more quickly.
Furthermore:
- Show breakdown details by month and week level
- Breakdown home screen last 30 days
- Problem solved when logging in
- Chat by usage
- Various bug fixes
Do you not (yet) have a smart meter? Adding meter readings for insight has become even easier and you can set a reminder if desired. The start screen has also been adjusted to access frequently used functions more quickly.
Furthermore:
- Show breakdown details by month and week level
- Breakdown home screen last 30 days
- Problem solved when logging in
- Chat by usage
- Various bug fixes
Don't have a smart meter (yet)? Adding meter readings for insight has become even easier and you can set a reminder if desired. The start screen has also been adjusted to access frequently used functions more quickly.
Furthermore:
- Information adjusted about the upcoming annual report.
- And of course some bugs fixed :)!
Don't have a smart meter (yet)? Adding meter readings for insight has become even easier and you can set a reminder if desired. The start screen has also been adjusted to access frequently used functions more quickly.
Furthermore:
- Information adjusted about the upcoming annual report.
- And of course some bugs fixed :)!
We have improved the Standings page. When you have a cashback you will see that again.
Other improvements:
- Sun hours are shown on feed-in.
- Is the annual invoice coming? Find it quickly on the homepage of the app.
- Fixed bugs! Thanks for reporting.
During the chat with Eneco, look up something in the app and continue later? You can now. You can now continue chatting within 15 minutes. And as always .... fixed some bugs! Thanks for reporting. Stay safe and healthy for some time to come.
Looking up something in the app during the chat with Eneco and continue later? You can now. You can now continue chatting within 15 minutes. And as always .... fixed some bugs! Thanks for reporting. Stay safe and healthy for some time to come.
- We've improved the Standings functionality.
- Do you purchase hot water from Eneco? Then it is now possible to view your consumption and to pass on meter readings.
- Bug fixes
Bug fixes
- Comparing usage with an earlier period added
- Various minor bugs resolved
It is now possible to request a payment arrangement via the app and to pay payment terms via iDeal.
Thanks for your feedback.
- Always wanted to know what solar panels on your roof can yield? You can now simulate solar panels in the app.
- The shower or the heating? Discover where you can save energy! If you have a smart energy meter, we will show you the consumption per appliance group.
- Insight into consumption has been adjusted and improved. You will also see the comparison with last year (thanks for forwarding your wishes!).
- And .. bugs fixed ..!
- Fixed some bugs with login
- Several minor bug fixes
The app is a bit better and has some new functions.
New and / or improved in this version:
- Monthly Energy Report added to the app.
- Even if you do not (yet) have an energy contract with Eneco, you can now use the app.
- Fixed a 'no internet connection' problem.
- Various minor bug fixes.
- Thanks for the feedback!
- For JG, can enter digits after the decimal point
- Save residential profile solved
- In residential profile refrigerators and freezers combined
- Various crashes and bugs solved
Various bug fixes.
Given a mandate or not? That was hard to see.
From now on you can clearly see whether you have already given your mandate. With your mandate (permission) we can give you insight into your usage. Look in the menu under Permission. Of course you can also withdraw your mandate there.
We also fixed a few minor bugs
Bug fixes, in this version we have fixed a number of bugs and made improvements under the hood.
The App is now much faster! Considerable maintenance has been carried out, which means that the App runs on a brand new engine. This ensures many improvements and bug fixes in one go. We have also made it easier for customers without smart meters to enter their meter readings. If the position deviates from our expectations, we will ask you for a reason so that we can optimize our calculation.
Thanks for your feedback!
Bugfix, for customers whose app crashes when opened, we have solved this problem.
Many users have rightly noted that the app is slow on opening. We have worked hard under the hood so that the start of the app is now much faster!
Fixed bug. Now you can change the connection address again with your name at the top of the menu.
The winter is at the door again. With this update you are warm again!
What have we improved?
We have made the menu much clearer.
It may take some getting used to, but you are now switching a lot easier between different tasks.
Adjusting your installment amount or changing your data is a piece of cake thanks to the new menu.
Do you have any questions, feedback or ideas? Let us know!
Solved:
* The app no longer incorrectly tells you that your new installment amount is too low.
* If you selected a certain day in the Consumer screen, you always saw consumption costs for the wrong day. This was also the case with hours, months and years. We have now put it right again.
* Your minimum and maximum installment amount will no longer be 0 if you are too close to your annual bill.
We continuously tinker with the app to make it better and better. With this interim update we have solved some bugs.
Solved in this version: users with an older Android version (4.4) could no longer log in to the app. We have increased security and this caused problems on older devices. Unfortunately, some phones can not update more than 4.4. Our developers have worked hard to support these phones in a safe way.
Happy with this solution? Let us know in a review!
Good news, we have worked hard under the hood of the app. Therefore, this release in which we have done a lot of maintenance and provided the app with a big turn! In this release the solutions are for a number of small bugs. Do you have any questions, feedback or ideas? Let us know.
Hurray for spring! So, we have cleaned up a lot in the app. In this release we have ensured that almost everyone has insight into his consumption, also people with district heating. Furthermore, we have given the intermediate position a strength cure. Do you have smart meters? Then you can now view an interim ranking almost every day instead of once every two months.
Hurray for spring! So, we have cleaned up a lot in the app. In this release we have ensured that almost everyone has insight into his consumption, also people with district heating. Furthermore, we have given the intermediate position a strength cure. Do you have smart meters? Then you can now view an interim ranking almost every day instead of once every two months.
• We received many requests from people with a tone. That is why it is possible to link your tone and to set your thermostat a degree higher or lower. Go to settings in the menu and easily link your show! • In this version we have also updated the intermediate position and improved the calculation. Behind the scenes we are working hard at the Tussenstand to make it available to everyone at all times. Just a little patience! Thank you for your tips and feedback!
All heat customers pay attention. Until now, you were a little behind in the app. But, good news, no more! Because this release is especially for you. From now on you can enter your meter readings yourself and we give you insight into your heat consumption and costs. You'll get it hot! We still have to work for heat customers who have a smart meter and a not so smart meter. That is not quite right yet. We will solve in one of the following updates!
On 17 May we received a 1 star review from Hendry with the following comment: "Flut app if you do not have a smart meter!" A big challenge, but we had to confess that we fully agreed with Hendry. * Tromgeroffel * That's why we present the new Eneco app where you also get insight if you do not have a smart meter! Do you have Warmth from Eneco, we have not forgotten you! Unfortunately not yet in this version, but you too will soon have insight into the app.
Wow, the new app has been well received. And of course we also received a lot of feedback in the stores and in the app. We have something to do with that. Thanks! We have updated the app, and we continue to do so. To all heat customers: We have heard you and solved it right away! You can all log in again. And do you live at number 6C, we also fixed that, because you can just add your addition to the app again. A new release will follow in July.
